Air India, India’s leading global airline, has rolled out... 

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Air India Rolls Out Baggage Tracking Functionality on Mobile App and Website, Elevating Travel Convenience

Air India Rolls Out Baggage Tracking Functionality on Mobile App and Website, Elevating Travel Convenience

Air India, India’s leading global airline, has rolled out an easy-to use baggage tracking feature on its mobile app and website. Leveraging real-time baggage  tracking information available from its network airports and a scalable cloud applications infrastructure, this capability will keep our guests in touch with their baggage throughout the  journey and significantly reduce concern, if any, about their checked-in bags. Air India is one of  the select few airlines in the world to provide this convenience directly to guests without any  intervention from airline staff. 
Designed and developed by Air India’s digital technology and design teams, in collaboration  with the airline’s airport operations department, the feature offers a convenient option for end to-end baggage tracking with minimal data entry. Guests can track their checked-in bags simply  by scanning the barcode on their baggage receipts. Alternatively, this information becomes  automatically available in the ‘My Trips’ section of the mobile app soon after the bags are  checked-in, if the trip has been added there. The feature is also available under the Book &  Manage section of the Air India website under ‘Track Your Bags’ tab.  
Other important aspects of this feature include:  
Real-time updates: Important details about checked-in bags such as current location,  transit status, baggage arrival details along with the local time of events are provided in  an easy-to-read manner. The status coverage includes all important baggage  touchpoints where baggage tracking technology is available such as check-in, security  clearance, aircraft loading, transfers, and arrival in the baggage claim area. 
Tracking of code-share and interline flights: End-to-end baggage tracking will be  available across multiple flight segments on Air India. In addition, if the journey includes  segments from other airlines in interline or code-share connections belonging to the  same reservation, then tracking from those segments is also provided. 
Comprehensive tracking: For guests with multiple checked-in bags, detailed tracking  information for each bag is available on a single user-friendly interface. Timely  notification is also provided via the mobile app when the baggage is checked in. 
Enhanced range of notifications significant to the tracking experience, like baggage  carousel information on arrival, are also in the pipeline. 
“In our sustained efforts to enhance guest experience by embracing innovative digital  technology, we can now provide real-time baggage status to our guests. This key-customer  centric initiative marks a significant milestone in our transformation journey. Our mobile app  serves as the ideal platform for our guests to use this feature as it provides specific information  related to baggage as part of ‘My Trips’ segment. Guests can also add baggage tags easily by  scanning with the mobile phone’s camera,” said Dr. Satya Ramaswamy, Chief Digital and  Technology Officer, Air India. 

 

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