In hospitality, it’s the people who make the experience. From front-of-house to back-of-house, bar teams to boardrooms, it’s the care, passion and hard work of hospitality professionals that shape each guest interaction. Yet too often, those very teams are running on empty.

According to Hospitality Action’s 2024 Taking the Temperature survey, 76% of hospitality workers have experienced mental health challenges at some point in their careers – a 20% rise since 2018. Nearly 49% have faced such issues in just the last two years, as lingering effects of the pandemic and the cost-of-living crisis continue to impact day-to-day life.

Painting a picture of an industry under sustained stress, the biggest concerns from the 2024 survey were:

• Mental health (44%)
• Financial strain (42%)
• Workload pressure (35%)