MakeMyTrip Partners with Zomato to Bring Meals Directly to Train Passengers
MakeMyTrip has collaborated with Zomato to provide train travelers with the convenience of ordering meals delivered straight to their seats. Passengers booking tickets through the MakeMyTrip app can now choose from over 40,000 restaurants listed on Zomato at more than 130 stations across India.
Growing Popularity of E-Catering Services
The demand for train e-catering services has been rising rapidly. In the fiscal year 2024–25, over 90,000 passengers used Indian Railways’ e-catering services daily, reflecting a year-on-year increase of 66 percent. MakeMyTrip aims to tap into this growing market with its Food on Train service, offering breakfast, lunch, dinner, and quick snack options. The platform uses its Live Train Status tool to notify travelers at the most convenient times to place their orders.
Encouraging Early Response
The soft launch in partnership with Zomato has received a positive response from passengers, who have shown a preference for travel-friendly meal options. Building on this success, MakeMyTrip plans targeted campaigns to raise awareness and encourage more users to try its on-train food delivery service.
Leadership Perspectives
Raj Rishi Singh, Chief Business Officer at MakeMyTrip, stated that the company has consistently grown faster than the overall train booking market thanks to customer-focused innovations. He added that the Food on Train service will further enhance the travel experience by offering passengers more choice and convenience, and that the collaboration with Zomato is an important step in expanding one of India’s fastest-growing mobility consumption markets.
Rahul Gupta, Vice President of Product at Zomato, said that the partnership aligns with the company’s goal of making customer experiences seamless and enjoyable. He highlighted that this collaboration allows train passengers to order meals from their favorite restaurants through MakeMyTrip, with delivery directly to their seats, adding significant value to their journey.
Diwali Treat for Travelers
To celebrate Diwali, MakeMyTrip is offering passengers booking their train tickets a complimentary coupon that can be used for food orders via Zomato, making travel during the festive season even more enjoyable.
Technology Enhancements for Smooth Travel
MakeMyTrip is focused on enhancing the train travel experience through technology. Passengers benefit from tools such as route guidance, seat forecasts, and booking features like Seat Lock and Free Cancellation. Post-booking, services include live PNR updates, real-time tracking, and Zomato meal delivery, ensuring a convenient and seamless journey from start to finish.